Tax Administration Strategy

Mission statement

The information needed for tax assessments is obtained in a comprehensive way.​

We safeguard the basis of taxation and the tax revenue reliably, giving guidance and monitoring and verifying tax compliance. ​

We ensure that taxation runs fluently and remains efficient.​

Our activity is nationally uniform, of high quality and predictable for the taxpayer. 

Cornerstones

Our taxpayer-oriented service aims for a minimal administrative burden for taxpayers. Continued improvement of our services is only feasible through engagement with our customers and stakeholders. The Tax Administration’s e-services can be used wherever and whenever. Improved taxpayer experiences are being created. 
 
We process real-time flows of structured data, relying on highly developed technology to ensure secure collection of revenue. We aim for determent of the shadow economy by taking steps to prevent financial crime. 
 
The Tax Administration supports work communities focusing on constant learning when working together. We are always capable to implement new technologies. Focusing on integrity, fairness to all and being well managed, our workplace culture contributes to an employee experience that supports productivity.

Values

Trust and transparency are key to what we do: we are open and aware of our responsibility. The aim is fairness to all.

We collaborate both within our organization and with customers and stakeholders. We can help others succeed.

We are committed to continuous improvement. We systematically renew our competencies and skills.

Vision

Success in securing the national tax revenue and a minimised tax gap.​

Taxation works in the background, allowing the customer to focus on life.​

The Tax Administration has a key role in implementing digital solutions and the ecosystem approach.

We are a skilled and forward-thinking workplace where the employee experience is excellent.